Terms and Conditions

The purchase of a trip executed by Japan Ikigai Trip represents your acceptance of these terms.

Nature of Service
Japan Ikigai Trip is not a travel provider. We provide itinerary planning, reservations, and trip customization services for self-guided travel to Japan. We do not offer in-person guiding or emergency assistance. All travel is independently executed by you, the traveler.

Use of Third-Party Suppliers
In making reservations and other travel arrangements on your behalf, Japan Ikigai Trip acts as an agent for various third-party suppliers, such as airlines, accommodations, and experience providers, who are independent of Japan Ikigai Trip. These third-party suppliers are solely responsible for providing their services. We maintain no control over their operations and therefore assume no liability for personal injury, property damage, or other loss resulting from their actions or omissions.

Mystery Format Disclosure
By purchasing a mystery trip, you understand and agree that your travel destination will be revealed only shortly before departure. You acknowledge and accept the inherent uncertainty in this format and waive claims related to dissatisfaction with the destination.

Payment Terms
We accept payment via credit card and Apple Pay. By providing your payment details, you confirm that: (i) the information is correct and authorized; (ii) your payment provider will honor the charges; and (iii) you will not initiate a chargeback.

Travel Documents
It is your responsibility to possess a valid passport and any required travel documents. Japan Ikigai Trip is not responsible for issues arising from missing or invalid documentation.

Travel Insurance
We strongly recommend that you purchase comprehensive travel insurance that covers medical expenses, trip cancellations, delays, and lost belongings. Japan Ikigai Trip does not provide insurance and is not liable for your failure to obtain adequate coverage.

Cancellations and Rescheduling
If you cancel or reschedule, we will help seek refunds from third-party providers, but we cannot guarantee them. You are responsible for all cancellation fees imposed by suppliers. Any changes to flights may require new bookings, and you will be responsible for associated costs. Our service fees are non-refundable and will also apply to our assistance in seeking refunds.

Force Majeure
We are not liable for delays or failures due to causes beyond our control, including but not limited to natural disasters, wars, pandemics, labor disputes, government actions, or power outages.

COVID-19 Disclaimer
You acknowledge the risk of illness inherent in all travel, including COVID-19. You accept personal responsibility for meeting all travel requirements and protocols. Japan Ikigai Trip is not liable for cancellations, penalties, or consequences resulting from your failure to comply with health and safety rules.

Promotional Content Disclaimer
Images or descriptions used in our marketing are illustrative only. Actual destinations, accommodations, or activities may vary depending on your personalized itinerary.

Minors and Travelers with Special Needs
If traveling with minors or requiring special accommodations, you must notify us before booking. We cannot guarantee all destinations or services will be suitable.

Attorney Fees
In any action arising from these terms, the prevailing party is entitled to recover reasonable legal fees and costs.

Governing Law and Jurisdiction
These terms are governed by the laws of New Zealand. Any disputes shall be resolved in the courts of New Zealand.

Limitation of Liability
To the fullest extent permitted by law, our liability is limited to the total amount paid by you for the services we provide. We are not liable for indirect, incidental, or consequential damages.

Privacy and Cookies
Your use of our website and submission of personal information are also governed by our separate Privacy Policy and Cookie Policy, which are available on our website.of any service provider. You agree to look solely to the actual suppliers of the services for any remedy in the event of any loss, damage, injury, or claim.