Terms and Conditions
Our Service Agreement
Please read these terms carefully before using our services
The purchase of a trip executed by Japan Ikigai Trip represents your acceptance of these terms.
Nature of Service
Japan Ikigai Trip is not a travel provider. We provide itinerary planning, reservations, and trip customization services for self-guided travel to Japan. We do not offer in-person guiding or emergency assistance. All travel is independently executed by you, the traveler.
Use of Third-Party Suppliers
In making reservations and other travel arrangements on your behalf, Japan Ikigai Trip acts as an agent for various third-party suppliers, such as airlines, accommodations, and experience providers, who are independent of Japan Ikigai Trip. These third-party suppliers are solely responsible for providing their services. We maintain no control over their operations and therefore assume no liability for personal injury, property damage, or other loss resulting from their actions or omissions. We do not guarantee the quality, availability, or safety of services provided by these suppliers. Any issues must be resolved directly with the supplier.
Mystery Format Disclosure
By purchasing a mystery trip, you understand and agree that your travel destination will be revealed only shortly before departure. You acknowledge and accept the inherent uncertainty in this format and waive claims related to dissatisfaction with the destination.
Payment Terms
We accept payment via credit card and Apple Pay. By providing your payment details, you confirm that: (i) the information is correct and authorized; (ii) your payment provider will honor the charges; and (iii) you will not initiate a chargeback. By completing payment, you agree not to initiate a chargeback unless you have a valid and documented claim of fraud. Any chargebacks after itinerary delivery will be treated as fraudulent. If you are booking on behalf of others, you confirm that all participants have reviewed and agreed to these Terms and Conditions. Because each trip is custom-designed, we do not provide itemized price breakdowns. The total price reflects the full scope of our planning, bookings, and personalization service.
Travel Documents
It is your responsibility to possess a valid passport and any required travel documents. Japan Ikigai Trip is not responsible for issues arising from missing or invalid documentation.
Travel Insurance
We strongly recommend that you purchase comprehensive travel insurance that covers medical expenses, trip cancellations, delays, and lost belongings. Japan Ikigai Trip does not provide insurance and is not liable for your failure to obtain adequate coverage. You are solely responsible for costs related to illness, injury, or personal property damage during the trip.
Cancellations and Rescheduling
If you cancel or reschedule, we will help seek refunds from third-party providers, but we cannot guarantee them. You are responsible for all cancellation fees imposed by suppliers. Any changes to flights may require new bookings, and you will be responsible for associated costs. Our service fees are non-refundable and will also apply to our assistance in seeking refunds.
Force Majeure
We are not liable for delays or failures due to causes beyond our control, including but not limited to natural disasters, wars, pandemics, labor disputes, government actions, or power outages.
COVID-19 Disclaimer
You acknowledge the risk of illness inherent in all travel, including COVID-19. You accept personal responsibility for meeting all travel requirements and protocols. Japan Ikigai Trip is not liable for cancellations, penalties, or consequences resulting from your failure to comply with health and safety rules.
Promotional Content Disclaimer
Images or descriptions used in our marketing are illustrative only. Actual destinations, accommodations, or activities may vary depending on your personalized itinerary.
Minors and Travelers with Special Needs
If traveling with minors or requiring special accommodations, you must notify us before booking. We cannot guarantee all destinations or services will be suitable. Travelers requiring assistance must be accompanied by a responsible adult capable of providing necessary support. Japan Ikigai Trip does not provide personal care or supervision.
Traveler Conduct and Legal Compliance
Travelers must comply with all local laws, customs, and regulations during their trip. Japan Ikigai Trip is not responsible for any consequences resulting from unlawful, offensive, or disruptive behavior. We reserve the right to cancel services without refund in such cases.
Unaccompanied Minors
We do not accept bookings from unaccompanied travelers under the age of 18. All minors must be accompanied by a parent or legal guardian for the entire duration of the trip.
Health, Allergies, and Dietary Restrictions
You are responsible for managing your own health, including allergies, dietary needs, and physical limitations. While we take your responses to our questionnaire and other communications into account when designing your trip, we cannot guarantee that all preferences or restrictions will be accommodated. Japan Ikigai Trip is not liable for any health-related incidents, reactions, or unmet expectations. Providing such information helps us customize your trip but does not transfer risk or liability to us.
Personal Belongings and Property Damage
Japan Ikigai Trip is not responsible for the loss, theft, or damage of personal belongings at any time during the trip. You are also responsible for any damage you cause to accommodations, vehicles, or facilities during your trip. Any associated repair or replacement costs will be your responsibility.
Missed Activities and Punctuality
Travelers are responsible for following the itinerary and arriving on time. We are not liable for missed activities, transportation, or services due to personal delays or decisions. No refunds or credits will be provided for unused portions of the trip.
Changes to Itinerary
Japan Ikigai Trip reserves the right to make reasonable changes to the itinerary without prior notice due to factors such as availability, supplier cancellations, seasonal conditions, or safety concerns. While we will make every effort to replace experiences with those of equal or greater value, we cannot guarantee identical replacements.
Use of Itinerary Content
All itinerary materials provided by Japan Ikigai Trip are intended for personal use only. They may not be copied, distributed, reused, or resold in any form without prior written permission. Unauthorized use may result in cancellation of services and legal action.
Attorney Fees
In any action arising from these terms, the prevailing party is entitled to recover reasonable legal fees and costs.
Governing Law and Jurisdiction
These terms are governed by the laws of New Zealand. Any disputes shall be resolved in the courts of New Zealand.
Limitation of Liability
To the fullest extent permitted by law, our liability is limited to the total amount paid by you for the services we provide. We are not liable for indirect, incidental, or consequential damages. We are not liable for dissatisfaction with travel experiences, missed connections, language barriers, or unmet expectations related to cultural differences, comfort, or service quality.
Privacy and Cookies
Your use of our website and submission of personal information are also governed by our separate Privacy Policy and Cookie Policy, which are available on our website.