Privacy Policy

Effective Date: April 24, 2025

Japan Ikigai Trip Ltd ("we", "our", "us") is a company registered in New Zealand and committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020 and applicable international privacy standards. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

Information We Collect

We may collect personal information such as your name, email, phone number, passport details, dietary or accessibility needs, medical disclosures relevant to your travel, travel preferences, emergency contacts, payment info, and communications with us. We also collect device and browser info, IP addresses, and analytics data via tools like Google Analytics, Zapier, and others. If you submit data on behalf of others, you confirm their consent.

How We Collect Information

We collect information through forms, emails, WhatsApp, payments, subscriptions, and your interactions with our website. Data may also be collected when you submit details for other travelers or refer friends.

Use of Personal Information

We use your information to design itineraries, make bookings, send updates, process payments, improve our website, fulfill legal duties, and send occasional marketing emails (with consent).

Sharing of Information

We may share your information with travel providers, payment processors, technical partners like Zapier, and legal authorities if required. While we choose partners carefully, their data handling is governed by their own privacy policies.

Use of Anonymized and Aggregated Data

We may use and share anonymized or aggregated information—such as travel trends, demographics, or general behavioral data—with third parties for research, government reporting, academic partnerships, business collaboration, or commercial purposes. This data does not identify individual users and is used strictly for analytical, strategic, or statistical purposes. We never sell personally identifiable information.

International Transfers

Some service providers are based outside of New Zealand. We take reasonable steps to protect your data, including contracts and international compliance efforts, particularly for users in jurisdictions with additional legal protections. We do not specify particular countries as our services are available to international customers globally.

Data Retention

We retain data only as long as needed to fulfill our services and legal obligations. If you wish to request deletion or retention details, contact us at contact@japanikigaitrip.com.

Security

We use appropriate technical and organizational safeguards to secure your data. Access is restricted to authorized personnel bound by confidentiality agreements.

Cookies and Tracking

We use cookies and tracking tools like Facebook Pixel, Google Analytics, and others to improve your experience and support marketing. Users can adjust settings through browsers or banners. Consent is requested where legally required.

Payment Information

All payments are processed securely via platforms like Stripe and Apple Pay. We do not store your full credit card information or CVV.

Your Rights

Under the NZ Privacy Act, you have the right to access, correct, or delete your data. Requests will be addressed within 20 working days. Users in different jurisdictions may have additional rights under their local privacy laws.

Marketing Communications

You may receive marketing emails if you’ve opted in. You can withdraw consent at any time via unsubscribe links or by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new effective date at the top of this page.

Contact Us

If you have questions or concerns, contact us at contact@japanikigaitrip.com.