Privacy Policy
1. Introduction
Effective Date: April 24, 2025
Japan Ikigai Trip Ltd (“we”, “our”, “us”) is a company registered in New Zealand and committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020 and applicable international privacy standards. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
1. Information We Collect Personal information means information that identifies you or could reasonably be used to identify you. We may collect the following types of personal information:
- Full name
- Email address
- Passport details and identification documents
- Travel preferences and destination interests
- Emergency contact and group member information (including family or friends)
- Payment information (via Stripe or Apple Pay)
- Communications with us via email, forms, or customer support
We may also collect:
- Device and browser information
- IP address and geographic location
- Website usage data via cookies and Google Analytics
2. How We Collect Information We collect information when you:
- Fill out our inquiry or booking forms
- Communicate with us via email or website chat
- Subscribe to our newsletter
- Make a payment through our platform
- Visit and browse our website (through cookies and analytics)
- Provide information on behalf of others for group bookings
If you provide personal information about others (e.g., group members), you confirm that you have their permission to do so.
3. Age Requirements We do not knowingly collect personal information from children under 13 years of age. If you are under 13, please do not provide any personal information to us.
4. Purpose of Collection We collect your personal information to:
- Design and deliver your customized travel itinerary
- Book travel services with third-party providers
- Communicate with you about your booking
- Send marketing communications and newsletters
- Respond to customer inquiries and support requests
- Analyze website performance and improve our services
- Meet our legal obligations under New Zealand law
5. Sharing of Personal Information We may share your information with:
- Third-party travel service providers (e.g., airlines, accommodations)
- Payment processors (e.g., Stripe, Apple Pay)
- Legal and regulatory authorities if required
- Contractors or service providers who help operate our business (e.g., IT support, web hosting)
6. International Transfers Some of our service providers may be located outside of New Zealand. We take reasonable steps to ensure that personal data shared internationally is protected in accordance with New Zealand privacy standards and, where applicable, through contractual safeguards such as standard contractual clauses.
7. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and as required by law. This includes booking records, communication logs, and marketing opt-ins. We will define and document specific retention periods once our business is operational and these needs are clearly established. If you would like to request details about data retention, please contact us at contact@japanikigaitrip.com.
8. Security of Information We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, or misuse. We limit access to those who need it for operational purposes and ensure they are bound by confidentiality.
9. Cookies and Tracking Technologies We use cookies and similar technologies to:
- Enhance your browsing experience
- Analyze traffic and usage patterns
- Support marketing efforts (e.g., Google Analytics, Facebook Pixel)
You can manage your cookie preferences through your browser settings. See our separate Cookie Policy for more details.
10. Payment Information Disclaimer All payments are processed securely through trusted third-party platforms such as Stripe and Apple Pay. We do not store or process your full credit card details directly.
11. Your Rights Under the New Zealand Privacy Act, you have the right to:
- Access your personal data
- Request corrections to your data
- Withdraw consent to marketing communications
- Lodge a complaint with the NZ Privacy Commissioner if your rights are violated
12. Marketing Communications We may send you emails about our services, new offerings, or travel tips. You can unsubscribe at any time using the link provided in the emails.
13. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
14. Contact Us If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
Email: contact@japanikigaitrip.com